FAQ
The questions business owners ask us, answered honestly
We have gathered here what companies ask before they start, grouped by topic. If you do not find your answer, write to contact@agentvocalai.ro and a person will reply.
Updated 2 October 2026
About the agent
What exactly is an AI voice agent?
A program that holds phone conversations on behalf of your company. It can call customers (for example to confirm an order) or answer incoming calls. It does not read a fixed script: it listens, understands and answers from the documents you give it. How it works is described step by step on a separate page.
Do customers realise they are talking to an AI?
The voice is natural and replies almost instantly, so some do not notice. We do not hide it, though: the agent introduces itself as your company's virtual assistant and says the call is recorded. We recommend this, and European rules increasingly require transparency when a person talks to an AI system. You can hear for yourself what it sounds like in the demo.
What happens if the person wants to talk to someone on the team?
The agent notes the request, and the call appears in the portal with a summary so that a colleague can call back. We do not claim it can do everything: cases that need a human decision stay with your team.
Can it make mistakes?
Yes, like any new colleague, especially if it does not have the right information. That is why it answers only from the documents and data you give it, you can listen to any call and you can adjust the instructions at any time. You test it on your own phone before it calls anyone.
Does it replace the people on my team?
It takes the repetitive calls, the ones at impossible hours and the ones nobody makes because "there is no time". Your people keep the customers who need a person, and the decisions. We do not make staffing or savings estimates, because they depend on your company.
Calls and languages
How fast does it answer in conversation?
In under a second, so the conversation flows without awkward pauses. The result still depends on the line quality of the person being called. You can judge for yourself in the demo calls.
Which languages does the agent speak?
Over 80, precisely 84 spoken languages. Romanian, of course, but also English, Spanish, Italian, French, German, Hungarian, Polish, Dutch, Greek, Norwegian and many more. Each additional language is set up separately. The list and details are on the languages page.
What happens if the customer does not answer?
The agent calls back automatically, at the times you set, and stops after the number of attempts you chose. Calls that nobody answers cost nothing. If voicemail picks up, the call is charged as a normal minute. See the full rules in the calling cadence.
Can it receive calls, not only make them?
Yes. The assigned number can answer 24/7, including nights and weekends. The agent answers from your knowledge base and, if you have connected the calendar, can offer free slots and book appointments.
Does it call at the wrong time, or the same person twice?
Not if you have set your rules. The agent respects the calling windows, and the system avoids calling the same person twice about the same thing. Anyone who says "Do not call me again" is removed from the campaign.
Integrations and data
Does it connect to my CRM or ERP?
Yes, if it has an API. The agent reads the data it needs (the order, the case, the schedule) and writes the outcome after the call. We already work with CRMs such as Zoho and with ERPs through an API. If your system is not on the integrations page, write to us.
What does the agent send after a call?
If you set it up, an SMS, a WhatsApp message or an email with exactly what was agreed, for example the list of missing documents or the appointment confirmation. Email goes out through your own email server, and WhatsApp through your own account.
How does the agent know what to answer?
From the knowledge base you give it: documents and your website. The clearer the material, the better the answers. If it does not have the information, it must not make it up: that is why you test it first.
What do I see in the portal after a call?
The audio recording, the transcript, a summary and the outcome. You also see campaigns, contact lists, appointments, reports and invoices. It is all described in how it works.
Pricing and billing
What does it actually cost?
€0.195 per talk minute in Romania, less at higher volumes, down to €0.17. Calls to EU numbers cost €0.225 per minute. The minimum package is 5,000 minutes (€975). All prices exclude VAT. The full grid is on the pricing page.
Do I pay for calls that nobody answers?
No, they are free. If voicemail picks up, the call is charged as a normal minute, because the agent actually spoke.
How are minutes rounded?
Upwards, on every call. A call of 61 seconds is charged as 2 minutes. Rounding is done call by call, not on the monthly total.
What do I pay on top of the minutes?
Setup (€899 per channel), each additional language (€499) and the after-call messages: SMS €0.035, WhatsApp €0.025, email €0.001. For WhatsApp, your own subscription with the WhatsApp provider comes on top. Details are in pricing.
Can I find out the cost before committing?
Yes. The sign-up form shows the estimated cost on the spot, before you submit anything. We do not promise savings compared with other solutions, because they depend on your volume and scenario.
GDPR and safety
Where is the data stored?
The data is hosted in Romania. You have access to every recording and every transcript in the portal. More on this under security.
Are calls recorded? What about GDPR?
Yes, calls are recorded, and the person called is informed from the start. For your customers' data (calls, recordings, transcripts, contact lists) CyberSkill S.R.L. is the processor, and you remain the controller. The data processing agreement (DPA, in Romanian) is concluded at sign-up. A guide on the subject (in Romanian): recorded calls and GDPR.
What happens if someone asks not to be called again?
The request is respected: the person is removed from the campaign and is not called again. You can see the restrictions in the portal.
Do you claim any security certifications?
No. We do not state certifications that we do not have. We can say what we do in practice (hosting in Romania, a DPA, access to recordings only for your own account), and we answer technical questions at contact@agentvocalai.ro.
Getting started
How fast can I start?
You sign up in a few minutes. A person checks and approves every account within 24 hours at most, then the 9-step guide takes you to the test call. The technical setup of an agent took about 55 seconds in our test. The part that takes time is usually on your side: lists, texts, connections.
How do I test the agent before it calls customers?
The last step of the guide is a test call, on your own phone. You listen, ask it awkward questions and adjust the instructions. Only after that do you let it call anyone.
Who already uses the agents?
Over 80 customers. We do not give their names without their consent, but we can tell you about projects similar to yours and give you a demonstration on your own scenario.
Which industries does it work for?
For any field where a lot of talking happens on the phone. Today's scenarios cover order confirmations, appointments, document recovery, reception and surveys. See the scenarios and the industries (in Romanian).
Who do I talk to if I have a problem?
To a person. Write to contact@agentvocalai.ro or on WhatsApp at +40 723 444 825. Details on the contact page.
More
Continue with
How it works
From sign-up to your first test call and daily operation. See what the agent does on a call, how it retries and what you can check in the portal.
Pricing
Public per-minute pricing: €0.195 in Romania, less at higher volumes. Calls nobody answers are free. See what is included and what is not.
Security and GDPR
How we protect call data: clear GDPR roles, hosting in Romania, two-step verification, an audit log, data subject rights and what we do not claim.
Hear it, then decide.
Sign up, see the estimated cost in the form and test the agent on your own phone before it calls anyone.