Pricing · excl. VAT
Pricing in plain view, calculated per minute spoken
You pay for conversation minutes, not for a hidden subscription. The grid below is the complete one, and here we explain how a call is calculated, what is included and what is paid separately.
Updated 2 October 2026
Pricing
You pay for the minutes spoken. That’s it.
No hidden subscription, no “request a quote”. The price is per minute and it goes down the more your agent talks.
AgentVocal AI · price slip
Per minute, calls in Romania
€0.195 / minute
Lower with volume (minutes per month)
- Calls to other EU numbers
- €0.225 / min
- Minimum package
- 5,000 min (€975)
- Setup, per channel
- €899
- Each extra language
- €499
Follow-up messages
- SMS
- €0.035
- €0.025 *
- €0.001
* plus your own WhatsApp provider subscription
- Nobody answers
- FREE
- Voicemail
- normal minute
- Rounding
- up, per call
Prices exclude VAT.
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Nobody answers? You pay nothing. Unanswered calls are free.
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Simple maths. Minutes are rounded up per call. Voicemail is billed as a normal minute. We tell you up front.
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You see everything. Minutes, calls and invoices are all in the portal.
You see the exact cost for your scenario in the sign-up form, before you send anything.
How a call is calculated
The rules are few, and you know them in advance.
- Talk minutes are charged. The price applies to the length of the conversation, in minutes.
- Rounding is upwards, on every call. A call of 61 seconds is charged as 2 minutes. A call of 40 seconds is charged as 1 minute.
- Calls that nobody answers are free. A phone that rings out costs nothing.
- Voicemail is charged as a normal minute, because the agent made the call and spoke.
- Prices exclude VAT. VAT is added to the invoice, as the law requires.
You see the minutes, calls and invoices in the portal, we do not tell you at the end of the month.
What you pay, and when
| Criterion | What | How much | When |
|---|---|---|---|
| Talk minute in Romania | €0.195 per minute; €0.185 from 10,000 min per month; €0.18 from 15,000; €0.175 from 20,000; €0.17 from 25,000 | Monthly, for the minutes used | |
| Calls to EU numbers | €0.225 per minute | Monthly, for the minutes used | |
| Minimum package | 5,000 minutes (€975) | The minimum volume you start with | |
| Setup | €899 per channel | At setup | |
| Additional language | €499 per language | At setup | |
| SMS after a call | €0.035 per message | Monthly, only for messages sent | |
| WhatsApp after a call | €0.025 per message, plus your own subscription with the WhatsApp provider | Monthly, only for messages sent | |
| Email after a call | €0.001 per message | Monthly, only for messages sent | |
| Call nobody answers | €0 | Never |
Romania, the EU and VAT
Three things that always come up when we talk about the invoice.
Calls in Romania
€0.195 per talk minute, going down to €0.185, €0.18, €0.175 and €0.17 as monthly volume grows. The thresholds are 10,000, 15,000, 20,000 and 25,000 minutes per month.
Calls to the EU
Numbers in other EU countries are charged at €0.225 per minute. For your customer's language, see also the languages page: each additional language is set up separately.
VAT
All prices on the site exclude VAT. CyberSkill S.R.L. is VAT-registered (RO33007390), and the tax is added to the invoice.
Three worked examples
Just arithmetic, using the grid figures and excluding VAT. The real cost depends on how many minutes the agent speaks.
The minimum package. 5,000 minutes × €0.195 = €975.
At 10,000 minutes per month. 10,000 × €0.185 = €1,850.
At 25,000 minutes per month. 25,000 × €0.17 = €4,250.
Calls to the EU. 1,000 minutes × €0.225 = €225.
Per-call rounding matters: a hundred calls of 61 seconds each are charged as 200 minutes, not 102.
What is included and what is not
- The agent's conversation minutes, in Romania or in the EU
- The portal with recordings, transcripts, summaries, reports and invoices
- The data processing agreement (DPA), concluded at sign-up
Paid separately
- Setup, for each channel
- Each additional language for your agent
- After-call messages (SMS, WhatsApp, email)
- Your own subscription with the WhatsApp provider
Frequently asked questions
Do I pay if nobody answers the phone?
No. Calls that nobody answers are free. If voicemail picks up, however, the call is charged as a normal minute.
How are minutes rounded?
Upwards, on every call. A call of 61 seconds is charged as 2 minutes.
Do the prices include VAT?
No, all prices on the site exclude VAT. CyberSkill S.R.L. is VAT-registered, and the tax is added to the invoice.
What does "channel" mean?
The €899 setup is paid per channel. If you have a case that does not clearly fit, write to us at contact@agentvocalai.ro before signing up and we will tell you exactly what is counted.
More
Continue with
How it works
From sign-up to your first test call and daily operation. See what the agent does on a call, how it retries and what you can check in the portal.
Listen
Three demo calls with fictional companies: an order confirmation, a clinic appointment and documents for a case file. Press play and follow the transcript.
FAQ
Honest answers about the AI voice agent: languages, integrations, pricing, billing, GDPR and getting started. What it can do, what it cannot, how to test it.
Hear it, then decide.
Sign up, see the estimated cost in the form and test the agent on your own phone before it calls anyone.