Scenario · inbound calls
Flower shop phone orders, taken even when your hands are full
The AI voice agent takes flower shop phone orders for you: who the bouquet is for, the occasion, the address, the delivery time and the exact words for the card. Then it sends a payment link and a written summary.
Updated 3 October 2026
Florăria Lalele Vesele, bună ziua! Sunt Ana, asistentul virtual. Cu ce vă pot ajuta?
Bună ziua. Aș vrea un buchet pentru mama, mâine e ziua ei.
Ce frumos! Vă pot recomanda buchetul nostru de trandafiri roz cu eucalipt, sau unul de bujori și frezii. Mama are o floare preferată?
Îi plac trandafirii. Cel cu trandafiri roz, vă rog.
Perfect. Îl avem cu 15 sau cu 25 de fire. Cel de 25 costă 289 de lei.
Hai cu 25. E ziua ei, până la urmă.
Așa e! Vreți să adăugăm și o cutie de praline de casă? Multă lume le ia împreună cu buchetul. Sunt 59 de lei.
Da, de ce nu. Pune și pralinele.
Am adăugat. Includem și un card cu mesaj, e gratuit. Ce să scriem pe el?
„La mulți ani, mama! Te iubim, Radu și Ioana.”
Ce mesaj frumos. Am notat exact așa. Pe ce adresă livrăm mâine?
Strada Merilor 8, apartamentul 3, în Cluj.
Strada Merilor 8, apartamentul 3, Cluj. Mâine putem livra între 10 și 12, sau după-amiază, între 16 și 18. Cum îi e mai bine mamei?
Dimineața, între 10 și 12. Atunci e sigur acasă.
Perfect. Pe cine trecem ca destinatar și la ce număr poate suna curierul?
Maria Pop. Numărul ei e 07xx xxx 518.
Total: 348 de lei. Plătiți acum cu cardul, prin link pe SMS, sau la livrare?
Cu cardul, trimite-mi linkul.
V-am trimis linkul pe SMS. După plată primiți confirmarea pe email. Mamei să-i fie ziua cât buchetul de frumoasă!
Mulțumesc mult, o zi bună!
Call ended. Everything is in the record.
ComandăUpsellLivrare
- Comandă
- Total 348 lei · link de plată trimis ✓
- Upsell
- + praline · + card cu mesaj
- Livrare
- Mâine · 10:00-12:00 · confirmat ✓
Simulated call with a fictional business and data.
The phone in peak season
What happens when everyone calls at once?
A flower shop has peaks nobody can plan: the eve of a holiday, Valentine's Day, Mother's Day, a birthday someone almost forgot. The florist is in the middle of an arrangement and the phone rings. A missed call rarely calls back. The customer simply rings the next shop on the list.
The agent picks up on the first ring, at any hour, and takes the order the way you would: patiently, with one extra question and with real care for the card message. The florist gets the order already written down, not a scribbled note.
Someone calls at 11:40 pm. What happens next
The agent answers right away, looks in what you gave it and sees the request through: an answer, a booking or a message noted for your team.
- 01Calls
- The customer calls any time, at night too
- 02Answers
- The agent answers right away, no queue
- 03Looks up
- Knowledge base your documents and website
- 04Resolves
- Answers from what you gave it
- Books offers 2-3 free slots
- Takes a message when a person is needed
- 05After the call
- Summary in the portal recording and transcript
- Confirmation by SMS or WhatsApp
- Team notification a colleague calls back
How an order flows
How does the agent take a flower order by phone?
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It asks about the occasion and the recipient
Birthday, anniversary, a thank-you, condolences. The occasion changes the tone of the conversation and what the agent suggests.
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It suggests from your range
It offers two or three options from the catalogue you gave it, each with its price. It never invents arrangements you do not sell.
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It agrees size and budget
If the caller has no idea, the agent asks roughly how much they want to spend and suggests options within that budget.
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It offers one add-on, once
A box of chocolates or a vase, for example, only if you have set those products up. If the answer is no, it does not bring it up again.
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It takes down the card message
Word for word, then reads it back, so the text arrives exactly as the customer said it.
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Address, day and delivery time slot
Street, flat, town, plus two time slots in which you deliver. It asks for the recipient's name and a number the courier can call.
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Payment and confirmation
It states the total and asks whether the customer pays now, by link, or on delivery. Then it sends the link and the order summary.
Fictional example
What a short call sounds like
The shop in this example is fictional and the names are made up.
Agent: Spring Flowers, good afternoon! How can I help?
Customer: I'd like a bouquet for a colleague who is retiring, on Friday.
Agent: How lovely. I can suggest a mixed bouquet with alstroemeria and lilies for 180 lei, or a smaller one for 120 lei. Which would suit you?
Customer: The 180 one. Can I add a message on the card?
Agent: Of course. Tell me the text and I will note it exactly.
The dialogue in the widget at the top of the page shows a longer call, with delivery and payment. The widget conversation is currently in Romanian.
What the florist receives
An order ready to work on, not a note on the counter
The complete order
Product, add-on and total, in a summary you can read in the portal next to the call recording.
The card message
The exact text, so nobody has to guess it from a rushed note.
The delivery booking
Day, time slot and address, in a format the courier can use straight away.
The payment link
Sent to the customer by SMS if you have online payment set up. Otherwise the order stays as payment on delivery.
The confirmation
The customer receives in writing what they ordered. Each SMS or email sent is billed per message and shows in your estimate; see pricing.
The call summary
If anything unusual comes up, a special request or a complaint, the summary shows it at a glance.
What every call leaves behind, taken apart
Every call has a record in the portal. Open it and you see everything: what was said, what the agent understood and what it did afterwards.
1Headerdirection, line, time and duration
2Recordinglisten to the whole call; the person was informed
3Transcriptwhat was said, word for word
AGENTHello, I’m calling about tomorrow’s appointment. This call is recorded.
CLIENTYes, 10 o’clock still works.
4Summarytwo lines, so you don’t have to listen to it all
The customer confirms the appointment tomorrow at 10:00. No questions.
5Outcomea clear status, the same in reports
6Actionswhat it wrote and sent after the call
Common-sense rules
How the agent treats your customers
- Offers a single add-on and stops at the first "no"
- Repeats the total before payment
- Quotes your delivery time slots, never made-up ones
- Writes the card message down exactly
- Introduces itself as a virtual assistant and says the call is recorded
- It does not give discounts you have not approved
- It does not promise deliveries outside your area
- It does not push an add-on
- It does not take card details by phone; it sends a link instead
Quick answers
Frequently asked questions
Can the agent take orders at night or at the weekend?
Yes. It answers 24/7, so an order placed on Saturday evening is written down in full and waiting for you on Monday morning. See also 24/7 call answering.
How does the agent know my flowers and prices?
From the knowledge base you give it: catalogue, prices, delivery areas, opening hours. The clearer it is, the better the answers. How it works explains the setup.
Can customers pay by card over the phone?
The agent never asks for card details by voice. It sends a payment link by SMS, if you have an online payment method connected. Otherwise the order is paid on delivery.
What if the customer wants to speak to the florist?
The agent notes the reason and the number, and the summary goes to your team. If you have set up another way to hand the call over, it can use that.
Does it work for event and wedding florists?
For complex requests such as weddings and events, the agent can take the contact details and the brief, while your people prepare the quote. The scenario adapts to what you want to automate.
Continue with
Where to go next
24/7 call answering
24/7 call answering with an AI voice agent: it takes calls after hours, answers from your documents, takes messages, books appointments and sends a summary.
Follow-up after the call
After every call, the AI voice agent sends SMS, WhatsApp or email: a confirmation, a document list, a payment link or a summary. Billing and rules explained.
Pricing
You pay per talk minute, plus a one-off setup per channel, with volume discounts. See your estimated cost in the sign-up form before you send anything.
The line is free
Hear it, then decide.
Sign up, see the estimated cost in the form and test the agent on your own phone before it calls anyone.