Industry · Tourism and guesthouses
AI voice agent for guesthouses and small hotels
An AI voice agent for guesthouses answers booking calls and repetitive questions while you are in the kitchen, at check-in or out on the property. It speaks Romanian, English and 82 more languages, then leaves everything for you in the portal.
Updated 3 October 2026
How do you stop losing bookings when you cannot pick up the phone?
A guesthouse often has one person at the front desk who is also the host, the cook and the housekeeper. Calls come in waves: Friday evening, before public holidays, on the first day of the school break. A guest who gets no answer books somewhere else.
The AI voice agent answers every call, asks for the dates and the number of guests, gives the information you put in its knowledge base and notes the booking request. The detailed flow is in guesthouse bookings, and for a phone that is always answered, beyond bookings, see 24/7 call answering. Foreign tourists can talk to it in their own language, which matters in places that welcome visitors from all over Europe. See the available languages.
The phone doesn’t ring only during office hours
Your people work set hours. Customers call when they have time: early morning, at lunch, in the evening. The agent is there then too.
- outside hours · office hoursEvenings, nights and early mornings, the phone rings out
- outside hours · the agentThe agent answers, takes notes and leaves the summary for the morning
In the example, 7 of 11 calls fall outside office hours: 00:42, 06:36, 08:12, 17:24, 19:00, 20:36, 22:18.
Illustrative calls, not real data. Office hours are an example.
Which calls does an AI voice agent handle at a guesthouse?
Booking requests
Dates, number of guests and the room they want. The agent notes the request and leaves it in the portal with a summary.
Check-in and check-out
Times, keys, how to get to the guesthouse. The agent answers from your information.
Parking and pets
Is there parking? Are pets allowed? These are the most frequent questions, and they have a fixed answer.
Facilities and surroundings
Breakfast, pool, gym, trails nearby. Whatever you write in the knowledge base, the agent can say.
Foreign guests
It can talk to guests in their own language, from Romanian and English to German, Italian or Hungarian.
After-call message
The address, directions or the house rules, sent by SMS or WhatsApp after the call. See follow-up after the call.
What does a high-season day with the agent look like?
-
Morning
In the portal you read the night's calls, with summary and transcript, and reply to the booking requests.
-
During the day
While you check guests in or cook, the agent takes the calls and answers the simple questions.
-
When someone wants to book
The agent notes their details and dates and tells them they will hear back from you.
-
After the call
A message goes out with the information discussed.
-
Evening
You review the requests and follow up the ones that interest you. The phone is covered the rest of the time.
The same scenario, in the caller’s language
The agent picks the language from the number’s prefix or from the setting in your list. The rules, the script and the outcomes stay the same, only the voice speaks differently.
- +40Romanian
- +44English
- +34Spanish
- +39Italian
- +33French
- +49German
- +36Hungarian
- +48Polish
- +31Dutch
- +30Greek
- +47Norwegian
- 84languages in total
Bună ziua! Vă sun pentru comanda de azi.
- +40: Romanian, „Bună ziua! Vă sun pentru comanda de azi.”
- +44: English, „Hello! I’m calling about today’s order.”
- +34: Spanish, „¡Hola! Le llamo por el pedido de ayer.”
- +39: Italian, „Buongiorno! La chiamo per l’ordine di oggi.”
- +33: French, „Bonjour ! Je vous appelle pour la commande d’hier.”
- +49: German, „Guten Tag! Ich rufe wegen Ihrer Bestellung von gestern an.”
- +36: Hungarian, „Jó napot! A tegnapi rendelése miatt hívom.”
- +48: Polish, „Dzień dobry! Dzwonię w sprawie wczorajszego zamówienia.”
- +31: Dutch, „Goedendag! Ik bel over uw bestelling van gisteren.”
- +30: Greek, „Καλημέρα! Σας καλώ για την χθεσινή παραγγελία.”
- +47: Norwegian, „God dag! Jeg ringer angående bestillingen fra i går.”
AI voice agent, seasonal receptionist or outside agency?
| Criterion | AI voice agent | Seasonal receptionist | Outside agency |
|---|---|---|---|
| Availability | Around the clock | During working hours | As per the contract |
| High season | Takes more calls at once | Gets overloaded | Depends on the contract |
| Personal hospitality | Polite, but cannot replace the host | Warm and local | Less personal |
| Cost | Per minute of conversation, estimated in the sign-up form, see pricing | Seasonal salary | Commission or contract |
What stays with your people?
- Final confirmation of the booking and the price
- Special requests: groups, events, weddings
- Complaints and anything that happens during the stay
- The relationship with the guest, the part that matters most in hospitality
- It does not promise rooms or prices that are not in its knowledge base
- It does not take payments or card details
- It does not replace an online booking engine
Quick answers
Frequently asked questions
Can it confirm a booking on its own?
Only if you have given it access to availability. Otherwise it notes the request and leaves you a summary, and you confirm.
Does it answer questions about parking, pets and check-in?
Yes, from your information. If the answer is not in the knowledge base, it does not make one up and notes the question instead.
Does it talk to foreign tourists?
Yes, see the available languages. Each additional language has a one-off setup, which you see in the estimate; how it is calculated is on the pricing page.
Do I pay if nobody answers?
Only calls nobody answers are not charged. Voicemail is charged as a normal minute.
Does it only work in season?
You can start or stop campaigns whenever you want. You pay per minute of conversation, rounded up on each call, and there is a minimum monthly package of minutes, which you see in the estimate. Details on the pricing page.
Continue with
Where to go next
Guesthouse bookings
The AI voice agent answers calls about stays, checks room availability, enters the booking in your calendar and sends the confirmation by WhatsApp or email.
24/7 call answering
24/7 call answering with an AI voice agent: it takes calls after hours, answers from your documents, takes messages, books appointments and sends a summary.
Real estate
AI voice agent for real estate agencies: it answers leads who call, asks what they want and their budget, books the viewing and leaves your agent a summary.
The line is free
Hear it, then decide.
Sign up, see the estimated cost in the form and test the agent on your own phone before it calls anyone.