Industry · Ecommerce
AI voice agent for ecommerce stores
An AI voice agent for ecommerce calls every new cash-on-delivery order, confirms it and writes the outcome into your ERP before the courier picks it up. In a store that takes payment on delivery, an order is not done when the customer clicks the button. It is done when they accept the parcel.
Updated 3 October 2026
What is the problem with cash-on-delivery orders?
With cash on delivery, the customer pays nothing when ordering. They may order on impulse, mistype a digit in the address or change their mind the next day. The parcel ships, the courier calls, and nobody answers or the parcel is refused. You pay the shipping both ways and the product comes back to the warehouse.
In Romania and several other EU markets, paying the courier is still common, so many stores have someone call each order. It works, but it cannot keep up: orders arrive in the evening, at weekends and during campaigns, and a person can only make one call at a time. This is where an AI voice agent fits. It makes the same confirmation call, the same way, at the hours you choose, today, for the orders placed today.
We do not promise a specific drop in refused parcels. What we can explain is the mechanism: a confirmed customer with a checked address is ready for the courier. The full flow is on the cash-on-delivery order confirmation page.
From a new order to a parcel that ships, or not
The call happens before shipping, while you can still fix the address or stop the parcel. The decision lands in your ERP, not on a sticky note.
- 01Order
- New order cash on delivery
- 02Call
- The agent calls before shipping
- 03Confirms
- Checks addressproductsamount
- 04Outcome
- Confirmed
- Corrected address completed
- Cancelled customer cancels
- No answer calls again later
- 05ERP
- Outcome in ERP
- 06Parcel
- Ships
- Stops
- Waits for the retry
Which calls does an AI voice agent handle for an online store?
Order confirmation
The agent calls the customer and confirms the products, the amount to pay and the delivery address. See the COD confirmation scenario.
Address correction
The customer adds the block, staircase, flat or intercom code on the spot. The corrected address goes into the ERP, not onto a sticky note.
Retries
If nobody answers, the agent calls again at the times you set and stops after the number of attempts you choose.
After-call message
The order details, sent by SMS or WhatsApp right after the call, so the customer has them in writing. See follow-up after the call.
Abandoned checkouts
A customer who started an order and left it unfinished can be called, if they agreed to be contacted, and the agent asks whether they need help.
Feedback after delivery
A short call once the parcel has arrived, with the answers collected in your reports. See phone surveys and feedback.
What does a working day with the agent look like?
-
Morning, the overnight orders
New orders land in the call list. The agent starts when your calling hours start, never earlier.
-
The confirmation call
It introduces itself as the store's virtual assistant, says the call is recorded and confirms the products, the amount and the address.
-
The outcome, in your ERP
Confirmed, refused, address corrected or call back later. The outcome is written into the ERP and the order can move on to packing.
-
Retries during the day
Anyone who did not answer is called again at the times in your cadence. Anyone who asked not to be called again is not called.
-
Evening, the report
In the portal you see the calls, recordings, transcripts and outcomes. Your team only handles the cases the agent flagged.
The agent in the middle, your systems around it
It reads from the right place (the list, the order, the calendar, the documents) and writes where you already work. Nobody retypes what was said.
- 01The agent
- now The voice agent reads the list, writes the note
- 02Your systems
- Your CRM lists, contacts, notes readswrites
- ERP orders and statuses readswrites
- WhatsApp the after-call message sends
- SMS short, to the phone sends
- Email from your mail server sends
- Calendar slots and bookings readswrites
- Knowledge base documents and website reads
- Portal calls and reports sends
AI voice agent, support colleague or outsourced call center?
An honest comparison for order confirmations. None of the options wins on every line.
| Criterion | AI voice agent | In-house colleague | Outsourced call center |
|---|---|---|---|
| Hours | The calling hours you set, including evenings and weekends | Normal working hours | The hours in the contract |
| Volume at campaign peaks | Many calls in parallel, no hiring | Gets overloaded quickly | Depends on the contract and planning |
| Unusual cases | Flags them and leaves them to your team | Resolves them on the spot | Depends on how operators are trained |
| Cost | Per minute of conversation, estimated in the sign-up form; see pricing | Fixed salary | Their own contract and rates |
| Writes into the ERP | Yes, automatically | By hand | Usually by hand or through a report |
What stays with your people?
- Customers who want to renegotiate the price or the delivery
- Complaints and damaged products
- Exceptions to the store's policy
- Large or business-to-business orders with special terms
- It does not promise discounts or refunds you have not approved
- It does not call people who asked not to be called again
- It does not guess policies you have not written down
Quick answers
Frequently asked questions
Can the agent correct the delivery address?
Yes. During the call the customer can add the block, staircase or flat number, and the corrected address is written into the ERP. The full flow is in the COD confirmation scenario.
What happens if the customer does not answer?
The agent calls again at the times in your cadence and stops after the number of attempts you chose. Only calls nobody answers are not charged; if voicemail picks up, the call is charged as a normal minute.
Is it worth it if I only get a few orders a day?
It makes sense once you have a steady flow of orders, because there is a minimum monthly package of minutes, which you see in the estimate before you submit anything. With very few orders, a colleague may be simpler.
Can it call customers in other countries, in their language?
Yes. The agent speaks Romanian and 83 more languages; see the available languages. Calls to EU numbers have their own rate, shown in the estimate.
Do customers know they are talking to a virtual assistant?
Yes. The agent introduces itself as a virtual assistant and says the call is recorded. We recommend it for transparency.
Continue with
Where to go next
Cash-on-delivery order confirmation
Cash-on-delivery order confirmation by phone: the AI voice agent calls the customer, checks address, products and amount, then writes the result to your ERP.
Follow-up after the call
After every call, the AI voice agent sends SMS, WhatsApp or email: a confirmation, a document list, a payment link or a summary. Billing and rules explained.
Call centers
AI call center: an AI voice agent runs repetitive confirmation, reminder and survey campaigns, with retries and reports. Hard cases stay with your people.
The line is free
Hear it, then decide.
Sign up, see the estimated cost in the form and test the agent on your own phone before it calls anyone.